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We will endeavour to choose the most efficient delivery service available for your item at our own discretion.

Method 1 – Parcel Carrier
This service is used normally for smaller items, but on occasions individual larger items will be sent by this method. Your item will be with you within 48 hours of dispatch.

Please note the carrier will NOT telephone you to book the delivery, however if you are out they will leave a card with a contact number for you both to arrange a convenient date. This card must be responded to within 48 hours to avoid the item being returned to us therefore creating a recharged delivery.

The carriers cannot offer any timed or Saturday drops and this will be a one man door to door service, assistance may be required with lifting the item from the vehicle.

Method 2 – Pallet Carrier
This service is used normally for larger, heavier or multiple items. Once the item is received in your local depot, the carrier will telephone ahead to book the delivery at a mutually convenient time; this is why we have your telephone numbers at the time of payment just in case this method needs to be used. These items will be delivered on a pallet base to offer protection and is to be a door-to-door service. If the delivery address is not accessible by a pallet truck the item will be delivered to the nearest point. This is to be a one-man delivery service and assistance will be required with the lifting of the items. The carriers cannot offer any timed or Saturday drops.

Delivery will only be available to mainland UK. All items must be signed for by an adult aged 18 years or over on delivery.

Estimated timescales are specified in the Delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We will be under no liability whatsoever for any delay or failure to deliver the products within the estimated timescales.

Please check all items thoroughly before the driver has left. If the product has been damaged during transit, the delivery driver will take the product back. You can either receive a full refund or get a replacement item delivered subject to availability.

All deliveries are subject to stock, geographical availability and credit status.

While we will do everything possible to deliver your goods by the specified day, we will not accept any liability for deliveries made outside stated schedules.

We regret that we are unable to deliver certain products to Northern Ireland, Channel Islands, Isle of Man, Scilly Isles, Isle of Wight, BFPO, Scottish offshore islands and remote parts of Great Britain, although this may be arranged by special request.

Delivery drivers are not insured to enter your premises, so, please be sure an able bodied person/persons is available to accept deliveries. Some products are extremely heavy.


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